Política de envío

Delivery/Shipping

When will I get my order?

Usually, orders such as planters and soon-to-be-available live plants ship the same day if placed before 12 noon. Orders placed after that time will ship the next day unless we notify you of a delay. Delivery to you should take 3–5 days, depending on your location. The shipping time for your Print on Demand orders (DTFlex and Embroidery, such as hats, Tees) will take slightly longer, as they are only created when you place your order and can take 7-10 days to deliver a top-quality product you want.

Presently, we only offer products to customers within the U.S., with estimated shipping as follows:

● USA: 3–5 business days (After order production, which may take up to 2 days for products we provide in-house as described above..

Where will my Print-on-Demand order ship from?

We work with two print-on-demand providers and order fulfillment companies with multiple U.S. warehouses and will use the location that offers the best timing for your order.

Will I be charged customs for my order?

As we currently serve only within the U.S., there will be no customs charges for you to worry about.

My order should be here by now, but I still don't have it. What should I do?

Before getting in touch with us, please help us out by doing the following:

● Check your shipping confirmation email for any mistakes in the delivery address

● Ask your local post office if they have your package

● Stop by your neighbors' in case the courier left the package with them

If the shipping address was correct, and the package wasn't left at the post office or your

neighbors, contact us at justaplantroom@gmail.com With your order number.

If you did find a mistake in your delivery address, we can send you a replacement order, but

shipping will be at your own cost.

How do I track my order?

You’ll receive a tracking link via email when your order ships out. Additionally, you may track your order by using the link in the website footer labeled "Your Order".  If you have any questions about

your tracking or shipment, drop us a line at justaplantroom@gmail.com.

I received a wrong/damaged product; what should I do?

We’re so sorry if the product you ordered arrived damaged. To help us resolve this for you

quickly, please email us at justaplantroom@gmail.com within a week with photos of the

damaged product, your order number, and any other details you may have about your order. We’ll

get back to you with a resolution as soon as possible! If an item was damaged during shipping or is the wrong item, we will gladly replace it with the correct item at no charge to you.

If you have any questions, you may contact us at support@justaplantroom.com or on our contact page here